Privacy Policy

The myInspections.com Privacy Policy sets out how and why we collect your personal information, offline and online and how it will be stored and used. This includes information collected through our website and mobile application (App). In this Privacy Policy, we, us or our means myInspections ABN 17 665 594 338.

General

myInspections takes your privacy seriously and is committed to protecting your personal information. myInspections recognises the importance of regulatory compliance with respect to privacy.

Agreement and Consent to Policy

By using the App and associated websites and services, you agree to be bound by this policy. By using the App and associated websites and services, you consent to this policy.

Personal information

Personal information: The types of personal information we may collect about you include:

your name;
your contact details, including email address, street address and/or telephone number;
photos, documents, videos, and other descriptions of your property as part of condition reports and property inspections;
names and contact details (as above) of your co-landlords, tenants;
sensitive information as described below;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our App and website including through the use of Internet cookies, your communications with our App, Ip address, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our App, associated websites, applications, and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or third parties.

The information listed above is not an exhaustive list of information that myInspections may collect from you as a user. You understand that as the App, website and associated services offered to users develop and change over time, it may become necessary for myInspections to request and collect further personal information. You agree that any such information is provided to myInspections by you of your own volition.

Collection and use of personal information

General purpose

myInspections collect personal information for the general purpose of providing you, a property owner, tenant, agent, or other user of the App, with access to the App, associated websites, and applications.

Specific purpose

In addition to the general-purpose above, myInspections may also hold, use and disclose personal information for the following purposes:

to facilitate the creation and signing of property condition reports;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including operating and improving our App;
to offer additional benefits to you;
for any purpose necessary or reasonably incidental to the provision of access to the App, website and associated services to you, which may include marketing or promotional purposes;
to comply with our legal obligations and resolve any disputes that we may have;

By using the App and disclosing personal information to myInspections, you understand and agree that provision by you to myInspections of requested information is necessary for you to make use of the App, the website and the associated services and that failure to provide all requested information may mean that you are not able to utilise the App, the website and associated services fully, or utilise the App, the website and associated services to any extent. Further, you agree that any personal information disclosed by you to myInspections is given of your own volition.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers and marketing or advertising provider;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia, including in the United States of America; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia, including in the United States of America.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Sharing of information: When using the App, the website or associated services, your personal information may be shared with others for the purposes of creating and signing condition reports. You consent to this sharing of your information with others when you use the App, the website or associated applications.

The extent of personal information shared and disclosed between users or to third parties is limited to that information that is reasonably necessary for the purpose of the disclosure.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of this App or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, including those as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the alleged complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Deletion: You have the right to request that we delete your personal information and account. You may submit a deletion request at any time by emailing us at [email protected]. If you are using our mobile app, you can also delete your account directly by navigating to Settings > Account > Account Deletion. Upon a valid deletion request, we will permanently remove your personal information from our systems. Please note that we may retain certain information where we are required to do so by law or for legitimate business purposes (such as fraud prevention or to resolve disputes).

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication.

Storage and security

Data retention: We retain your personal information for as long as your account remains active. If you do not request deletion of your account and data, we will hold your personal information indefinitely in order to maintain your records and enable you to resume use of the App at any time.

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

SSL Encryption

myInspections employs SSL encryption on its App, website and associated services for the purpose of securing your personal information and data shared with myInspections.

Website Tracking and Cookies

Website Tracking

myInspections (including its related bodies corporate and associated entities) collects data with respect to your browsing activity on and use of the App and website. This data is aggregated and used for the purpose of improving the usability of the App, the website and associated services for you and for other users.

Though data collected from App and website tracking is aggregated, it may be associated with your personal information if you have an Account or if you register for an account in the future. Any collection, use and disclosure, storage of, and access to that data (if it is associated with your personal information) will be in accordance with this Privacy Policy. myInspections will not provide that data to any third parties in a way that will enable them to personally identify you.

Cookies

Cookies are small data files downloaded onto your computer or internet browsing device when you visit a particular website. We may use cookies on our App, website and associated services for three purposes:

To provide you with a better user experience.
To gather statistical information about user visits to the App and website.
To allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns.

By using the website and associated services, you consent to the use of cookies and the collection of information by myInspections from any such cookies. You can disable cookies by turning them off in your browser settings. You understand, however, that some areas of the App and website may not function properly or fully for you if you disable cookies.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our App and website may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information you provide whilst visiting those websites. This Privacy Policy does not govern those websites.

Amendments

We may, at any time and our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

myInspections ABN 17 665 594 338

Email: [email protected]

Last update: 27 May 2026